uppnå privacy policy
Last Updated and Effective: 04.01.2024
1. WELCOME
This is the Privacy Policy (“Policy”) of Uppna Global Inc., a Washington Limited Liability Company (collectively, “we,” “us,” “our”, or “Uppna”). This Policy is here to help you understand how we collect, process, and share your Personal Information (as defined below). We also describe our security practices with respect to your Personal Information, as well as your rights & choices with respect to how we process that Personal Information. Please read this Policy carefully.
2. SCOPE & ACKNOWLEDGMENT
This Policy applies to our website, located at getuppna.com, mobile app (“App”), and any other website, application, or services where we post or link to this Policy (the “Platform”) as well as offline services where we collect Personal Information from you (collectively, our “Services”).
This Policy does not apply to information processed by third parties, for example, when you visit a third-party website or interact with third-party sites, except to the extent those parties collect or process information on our behalf. Please review any relevant third party’s privacy policy for information regarding their privacy practices.
Your use of our Services indicates your acknowledgement of the notices provided in this Policy.
3. CONTACT US
The controller of your Personal Information under this Policy is Uppna Global Inc. You may contact our Data Privacy Team as follows:
General Inquiries and Data Updates: privacy@getuppna.com
4. CATEGORIES AND SOURCES OF PERSONAL INFORMATION
Categories of Personal Information We Process
In order to provide our Services, we may collect and process information that relates to identified or identifiable individuals (“Personal Information”). We collect and process the following categories of Personal Information (note, specific Personal Information elements are examples and may change):
Audio/Visual Data- Audio files and records, such as voicemails, call recordings, and the like; images that you may provide through the App.
Biographical Data- Data relating to professional and employment history, qualifications, and similar biographic information.
Contact Data- Identity Data used to contact an individual, e.g. email address, physical address, or phone number.
Device/Network Data- Personal Information relating to your device, browser, or application e.g. device identifiers, identifiers from cookies, session history and Platform navigation metadata, and other data generated through applications and browsers, including via cookies and similar technologies.
General Location Data- Non-precise location data, e.g. location information derived from IP addresses.
Identity Data- Personal Information about you and your identity, such as your name or IP address.
Inference Data- Personal Information we create or use as part of a profile reflecting your preferences, characteristics, aptitudes, market segments, likes, favorites or your interests.
Payment Data- Information such as bank account details, payment card information and relevant information in connection with a financial transaction.
Transaction Data- Information about the products and services we provide to you and about transactions you make with us and similar information.
User Content- Personal Information included in content provided by users of the Platform in any free-form or unstructured format, such as in a “contact us” box, free text field, in a file or document, or messages to us.
Sources of Personal Information
We collect Personal Information from various sources based on the context in which the Personal Information will be processed:
You- We collect Personal Information from you directly, for example, when you book a service, input information into an online form, or contact us directly.
Automatic Collection- We may collect certain Personal Information automatically. For example, we collect Device/Network Data automatically using cookies and similar technologies when you use our Platform, access our Platform, or when you open our marketing communications.
Service Providers- We receive Personal Information from service providers performing services on our behalf.
Data we create or infer- We, certain partners, and third parties operating on our behalf create and infer Personal Information such as Inference Data based on our observations or analysis of other Personal Information processed under this Privacy Policy, and we may correlate this data with other data we process about you.
Social Media Companies- We receive Personal Information from Meta (e.g. Facebook and Instagram) and other social media companies when you interact with us on that social media company’s platform (e.g. our company page or account) on or in connection with our Services.
5. DATA PROCESSING CONTEXTS / NOTICE AT COLLECTION
Platform Use
Account Registration
We process Identity Data, Inference Data, Device/Network Data, and Contact Data when you register and create an account on our App to book services. We may also process Payment Data if you associate payment information with that account. We use this Personal Information to create and maintain your account, to provide the products and services you request, and for our Business Purposes.
Booking Services
We process Contact Data, Device/Network Data, Identity Data, Payment Data, Transaction Data, and User Content when you book a Service through the Platform. If you provide it, we may collect Audio/Visual Data such as photos of your door or inside your home. We process this Personal Information to provide the services you request, for security purposes, and for our other Business Purposes. Note: If you provide it, certain Personal Information processed in this context may include home access instructions, and other sensitive details regarding your home, and this information may be made available via the App to Uppna team members providing services.
Paying for Services
We process Transaction Data, Identity Data, Payment Data, Inference Data, and Contact Data when you complete a purchase transaction. We process this Personal Information as necessary to perform or initiate a transaction with you, process your purchase transaction, order, and payment, carry out fulfillment and delivery, document transactions, and for our Business Purposes. We use third party payment processors to process payments on our behalf. Unless you store Payment Data in your profile, we do not store your Payment Data.
Website and App
Generally
When you use our website or App, we automatically collect and process Identity Data, Inference Data, General Location Data, and Device/Network Data. We use this data as necessary to initiate or fulfill your requests for certain features or functions through our Platform, such as operating our Mobile App, delivering webpages, logging activities for security purposes, etc. We may also process this Personal Information for our Business Purposes (as defined below).
Cookies and Similar Tracking Technologies
We process Identity Data, Device/Network Data, Contact Data, Inference Data, Transaction Data, and General Location Data in connection with our use of cookies and similar technologies on our Platform. We may collect this data automatically.
We and authorized third parties may use cookies and similar technologies to process such data for the following purposes:
for “essential” purposes necessary for our Platform to operate (such as maintaining user sessions, content delivery, and the like);
for “functional” purposes, such as to enable certain features of our Platform (for example, to allow a customer to maintain an online shopping cart or similar tool); and
for “analytics” purposes and to improve our Platform, such as to analyze the traffic to and on our Platform (for example, we can count how many people have looked at a specific page, or see how visitors move around the Platform when they use it, to distinguish unique visits/visitors to our Platform, and what website they visited prior to visiting our Platform, and use this information to understand user behaviors and improve the design and functionality of the Platform).
We may also process this Personal Information for our Business Purposes. See the your “Rights and Choices” section below for information regarding opt-out rights for cookies and similar technologies.
Please note, in some cases, third parties may view, edit, or set their own cookies or place web beacons on our Platform. We, or third party providers, may be able to use these technologies to identify you across Platform, devices, sites, and services. Third parties have their own privacy policies and their processing is not subject to this Policy.
Contact Us
When you contact us though the App using a contact phone number, contact us box, or via email, to schedule a demo, or ask for support, we process Personal Information such as Identity Data, Device/Network Data, and any Personal Information contained within any User Content. We may also collect Audio Data if you contact us via phone and/or leave a voicemail. We use Identity Data, Contact Data, User Content, and Audio Data as necessary to communicate with you about the subject matter of your request and related matters. We may also process this Personal Information for our Business Purposes.
Professional Engagements
We process Identity Data, Contact Data, Biographical Data, and User Content in connection with your application for employment, to become an independent contractor, or vendor. We process this Personal Information as necessary to evaluate, establish, and maintain the employment relationship, and for our Business Purposes.
Social Media Posts
We process Identity Data, Contact Data, and User Content if you interact with or identify us on social media or communication Platform (e.g. if you post User Content that engages with or tags our official accounts). We process this Personal Information for our Business Purposes.
Posts may be public, or reposted on our Service. Content you provide may be publicly available when you post it on our Service, or in some cases, if you reference, engage, or tag our official social media accounts or communications Platform.
Informational or Promotional Communications
We may process Identity Data, Device/Network Data, and Contact Data in connection with email or SMS communications or push notifications that we send in relation to our Services. For example, we send transactional emails communications to you if you subscribe to our service, make a purchase or book services, or in connection with our delivery of services that you request. Additionally, you may receive promotional email communications if you contact us, choose to receive them, or interact with us in way that allows us to send you those communications. We may also automatically collect Device/Network Data when you open or interact with those communications so that we can better understand engagement with our communications. We may also process this Personal Information for our Business Purposes. You can opt out of promotional communications at any time as specified in the “Your Choices” section below.
Feedback and Reviews
We process Identity Data, Contact Data, and User Content collected in connection with user feedback and customer reviews. We process Audio/Visual Data if you provide it, such as if your review includes photos. We process this Personal Data as necessary to respond to your feedback or concerns, for our Business Purposes, and other legitimate interests, such as analyzing user satisfaction or for marketing purposes.
6. PURPOSES OF PROCESSING
Business Purposes
In addition to the processing described above, we generally process Personal Information for several common purposes in connection with our business. Please see below for more information regarding the purposes for which we process your Personal Information.
Operate our Platform and Fulfill Obligations
We process any Personal Information as is necessary to provide the Platform, and as otherwise necessary to fulfill our obligations to you, e.g. to provide you with the information, features, and Platform you request.
Internal Processes and Service Improvement
We may use any Personal Information we process through our Platform as necessary in connection with our improvement of the design of our Platform, understanding how the Platform is used or functions, for customer service purposes, in connection with the creation and analysis of logs and metadata relating to Platform use, and for ensuring the security and stability of the Platform. Additionally, we may use Personal Information to understand what parts of our Platform are most relevant to users, how users interact with various aspects of our Platform, how our Platform perform or fail to perform, etc., or we may analyze use of the Platform to determine if there are specific activities that might indicate an information security risk to the Platform or our users.
Security and Incident Detection
We may process Personal information in connection with our legitimate interest in ensuring that our Platform is secure, identify and prevent crime, prevent fraud, and verify or authenticate users/individuals, and ensure the safety of our guests. Similarly, we process Personal information as necessary to detect security incidents, protect against, and respond to malicious, deceptive, fraudulent, or illegal activity. We may analyze network traffic, device patterns, and characteristics, maintain and analyze logs and process similar Personal information in connection with our information security operations and related.
Aggregate Analytics
We process Personal Information as necessary in connection with our creation of aggregate analytics relating to how our Platform is used, the pages and content users view, and to create other reports regarding the use and performance of our Platform, and other similar information and metrics. The resulting aggregate data will not contain information from which an individual may be readily identified.
Compliance, Safety & Public Interest
Note that we may, without your consent or further notice to you, and to the extent required or permitted by law, process any Personal Information subject to this Policy for purposes determined to be in the public interest or otherwise required by law. For example, we may process information as necessary to fulfil our legal obligations, to protect the vital interests of any individuals, or otherwise in the public interest or as required by a public authority. Please see the data sharing section for more information about how we disclose Personal Information in extraordinary circumstances.
Corporate Events
Your Personal Information may be processed as part of routine corporate operations, as part of corporate reorganizations, or any business transition, such as a merger, acquisition, liquidation, or sale of assets.
Other Processing of Personal Information
If we process Personal Information in connection with our Platform in a way not described in this Policy, this Policy will still apply generally (e.g. with respect to your rights and choices) unless otherwise stated when you provide it.
7. DATA SHARING
Personal Information we collect may be shared with a variety of parties, depending upon the purpose for and context in which that information was provided. We generally transfer data to the categories of recipients or in connection with specific business purposes, described below.
Service Providers
In connection with our general business operations, product improvements, to enable certain features, and in connection with our other lawful business interests, we may share Personal Information with service providers or subprocessors who provide certain services to us, or process data on our behalf. For example, we may use third party hosting providers to host our sites or content, and we may disclose information as part of our own internal operations, such as security operations, internal research, etc. We may also share certain Personal Information with Google or other communications Platform when you link those accounts to Uppna and use single sign-on.
Our Personnel
If you use our Platform to book services, we will share certain information with the Uppna team who will perform services for you. For example, we may disclose your home address, access instructions, as well as information relating to
Social Media Companies
We may share certain Personal Information with social media companies when you interact with Uppna on social media. We may allow these third parties to operate through our Service, such as through a social media icon link on our homepage. We do not share Contact Data collected in connection with Uppna’s promotional communications with these parties.
Corporate Events
Your Personal Information may be disclosed to a third party in the event that we go through a business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, Personal Information may be part of the assets transferred, or may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction.
Affiliates
In order to streamline certain business operations and develop products and Platform that better meet the interests and needs of our customers, we may share your Personal Information with any of our current or future affiliated entities, subsidiaries, and parent companies.
Legal Disclosures
In limited circumstances, we may, without notice or your consent, access and disclose your Personal Information, our correspondence with you, and any other information that we may have about you to the extent we believe such disclosure is legally required, to prevent or respond to a crime, or in the vital interests of us or any person. Note, these disclosures may be made to governments that do not ensure the same degree of protection of your Personal Information as your home jurisdiction. We may, in our sole discretion (but without any obligation), object to the disclosure of your Personal Information to such parties.
YOUR RIGHTS & CHOICES
Your Rights
Applicable law may grant you rights in your Personal Information. These rights vary based on your location, state/country of residence, and may be limited by or subject to our own rights in your Personal Information. You may submit requests to exercise rights you may have by contacting us.
Note: We are able to fulfill rights requests regarding Personal Information that we control or process. We may not have access to or control over Personal Information controlled by third parties. Please contact the third party directly to exercise your rights in third party-controlled information.
Verification of Rights Requests
We verify all rights requests to ensure that the individual making the request is authorized to make that request, to reduce fraud, and to ensure the security of your Personal Information. For example, we may require that you verify that you have access to the email on file in order to verify your identity. If an agent is submitting the request on your behalf, we reserve the right to validate the agent’s authority to act on your behalf.
Your Choices
You may have the following choices regarding the Personal Information we process, to the extent required under applicable law:
Consent
If we rely on your consent to our processing of Personal Information, you may withdraw your consent at any time. You may be required to close your account in order to withdraw consent where your consent is necessary to perform essential aspects of our Services. You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email (for email), by responding with “OPT-OUT”, "STOP", or other supported unsubscribe message (for SMS), by adjusting the push message settings for our mobile apps using your device operating system (for push notifications), or for other communications, by contacting us using the information below. To opt-out of the collection of information relating to email opens, configure your email so that it does not load images in our emails.
Email Marketing
You have the choice to opt-out of or withdraw your consent to email marketing communications. You may exercise your choice via the links in our communications.
Cookies & Similar Tech
If you do not want information collected through the use of cookies and similar technologies, you can manage/deny cookies and certain similar technologies using your browser’s settings menu. You must opt out of the use of some third party Platform directly via the third party.
To learn more about Google Analytics, please click here. To opt-out of Google’s analytic services, you may use the Google Analytics Opt-Out, or use your device’s settings.
Do Not Track
Our Platform does not respond to your browser’s do not track signal.
9. SECURITY
We implement and maintain reasonable security measures to safeguard the Personal Information you provide us. However, we sometimes share Personal Information with third parties as noted above, and though we may take certain measures to help ensure the security of your Personal Information, we do not control third parties’ security processes. We do not warrant perfect security and we do not provide any guarantee that your Personal Information or any other information you provide us will remain secure.
10. DATA RETENTION
We retain information for so long as it, in our discretion, remains relevant to its purpose, and in any event, for so long as is required by law. We will review retention periods periodically, and may sometimes pseudonymize or anonymize data held for longer periods, if appropriate.
11. INTERNATIONAL TRANSFER
We operate in and use service providers located in the United States. If you are located outside the U.S., your Personal Information may be processed in the U.S. The U.S. may not provide the same legal protections guaranteed to Personal Information in foreign countries. Contact us for more information regarding transfers of data to the U.S.
12. CHILDREN
Our Services are neither directed at nor intended for use by persons under the age of 13 in the US. We do not knowingly collect information from such individuals. If we learn that we have inadvertently done so, we will promptly delete such Personal Information if required by law. Do not access or use our Services if you are not of the age of majority in your jurisdiction unless you have the consent of your parent or guardian.
13. CHANGES TO OUR POLICY
We may change this Policy from time to time. Please visit this page regularly so that you are aware of our latest updates. Your use of the Platform following notice of any changes indicates acceptance of any changes.